This time I was told that my extended warranty through Blue Steel only repaired chips and does not do windshield replacement. I asked the lady on the phone, "Why would you be contacting the insurance? They didn't break my windshield, your 'tech' did." I chipped it, HE broke it. Safelite broke my windshield and basically said "you have to pay for it, not our problem". BUT... they could replace it for me, at my cost of course. That's the definition of a "scam". "Oops, we tried to fix your chip and it accidentally broke. But if you pay me more money I'll replace it".
I called... Continue reading